0845 564 1887
support@smoothshot.co.uk

OUR HISTORY

The SmoothShot team are based in the United Kingdom and were established in 2010. All manufacturing of our products, including our steadicam, is done right here in the UK (although we have distribution centres around the world!).

We are camera enthusiasts and are dedicated to building the best camera rigs, both for the enjoyment of ourselves and our customers, as we’re passionate about what we do.

We have an extensive range of experience in delivering and managing the highest standards of service to both individual and household name customers. Over the years we have became quite renowned for both our customer service and quality steadicam products. We have also recently helped fuel the selfie stick fire and now supply monopod selfie sticks and bluetooth remote shutters from right here in the UK. We pride ourselves on providing an outstanding service and keeping our customers as happy as possible.

OUR AIMS AND SERVICES

Customer Service

We see customer satisfaction as our primary goal. If you are unhappy with our products or services for ANY reason then please let us know about it! We are always happy to help.

Customised Products

If you have any suggestions for products you would like to see us sell/create then please get in touch. We are open to suggestions and would love to hear from you!

Indy Movie Making

As we have said, we are camera enthusiasts ourselves, and support our fellow indy movie makers. Send some of your videos our way and we will be happy to feature them on our site and/or our YouTube channel!

OUR SKILLS

Product Design
90%

Product Development
90%

Engineering
90%

Drinking Coffee
100%

OUR TESTIMONIALS

  • Wasn’t expecting such a solid piece of Kit for the Money. Works well with my Canon 5D. The Smoothshot Steadycam offers great value for under £40. The guys helped me get set up in no time, would recommend without any hesitation. Fast Free Shipping, just brilliant.

    David Wilson

    Website Review

  • Arrived in good time, safe and sound, perfect shoulder strap, rather than having the camera strap round your neck, especially in the summer when wearing a t-shirt, this is more comfortable and handy pocket for spare cards.

    John Middleton

    Amazon Reviewer

  • Very friendly service I accidentally duplicated my order , seller was very forgiving and understood. Order actually arrived a few days earlier than promised. Very impressed. Thank you .

    Glenn Ernest Cherry

    Amazon Reviewer

DELIVERY POLICY

We offer free worldwide shipping all our steadicams and on most of our products! Royal Mail are our choice of courier as they have a great track record of an excellent and reliable service. 

International shipping usually takes between 3-5 working days to arrive in your country and then a few more to arrive on your doorstep. Unfortunately no tracking information is provided with this type of service although it is usually very fast and reliable. If you wish for your order to be tracked then we do offer a premium delivery service for a small charge.

For shipping in the UK it usually only takes 1-2 working days to arrive once dispatched. We try to ship all of our orders the very same day that they were placed! (If placed on a weekday before 3pm).

RETURN POLICY

We offer a 30 day no questions asked money back guarantee! Therefore if you are not happy with your order for whatever reason then just send us an emailing to let us know you wish to return the item and then ship it back to us to the following return address:

SmoothShot Global
1 Stonechat close
Runcorn
Cheshire
WA7 3JL
United Kingdom

Please put a note inside the box with some of your details such as your name and the PayPal email address that you used for the transaction. The easier it is for us to identify you the quicker you will get your refund.

We issue refunds as soon as we receive the returned goods so you shouldn’t be waiting around too long for your money back!

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